Right People Group & InDialog have partnered with Filadelfia to create a chatbot that provides municipal employees with important health information about epilepsy.
Filadelfia is Denmark’s only highly specialized hospital for patients with epilepsy. For over 125 years, Filadelfia has aimed to positively impact patients, residents, and their families through its dedication to professionalism and compassion. This goal remains important today.
Filadelfia has two specialties within neurology – epilepsy and acquired brain injury. They offer a 360-degree approach to their services. They provide diagnosis and treatment to patients, as well as rehabilitation and family support.
With 6,000 visits and 1,350 hospital stays a year, Filadelfia is well-equipped to advance research and improve patient care.
Background for the collaboration
These days, most municipal employees hardly ever meet people with epilepsy.
When employees meet someone with epilepsy, they often Google for information. Even though there are many resources available, it’s up to each person to decide what’s useful for their situation. This results in varied approaches to managing epilepsy.
Filadelfia wanted to create a solution for sharing important epilepsy information with municipal workers. They needed a solution that municipal professionals could easily understand in relevant situations. The new solution needed to give municipal employees easy access to answers to common questions about epilepsy. It also allowed them to ask open-ended questions.
In collaboration with Right People Group and InDialog, a decision was made. An AI-enabled Chatbot app would give employees instant access to the latest information about epilepsy. Right People Group arranged the partnership between Filadelfia. InDialog managed the chatbot development.
The solution provides:
- Referrals to where to learn more and/or who to contact
- Links to existing video material and booklets
- Links to existing e-learning courses
The solution helps patients in Denmark quickly get the right help during seizures. This strategy could be helpful in many other healthcare areas.
Feedback from Filadelfia on the development process and the chatbot solution
We had a quick Q&A with Filadelfia to gather some feedback on the collaboration and here’s what they had to say.
How was your experience with the development process of the Chatbot solution? Was the process streamlined and were there any challenges along the way?
Positive experience of a straightforward development process. Challenges were handled in a good way.
How was the collaboration with Right People Group & InDialog? Was the communication effective and were your needs understood and met?
We had a positive collaboration with the consultants from InDialog and Right People Group. Our needs were heard and understood, and the fixed meeting cadence worked well. They were also highly responsive and flexible when setting up different meeting forums.
What features or characteristics of the Chatbot solution have been most beneficial?
- Options for both standard fixed questions and open-ended questions
- Easily accessible
- Customisation of language depending on user background
- Ensuring that only specific sources are used as the basis for answers
How have users reacted to the Chatbot solution? Did it require extra training or customisation?
- Preliminary user tests have been unequivocally positive
- Obviously, it provides inspiration for further development of standard questions and themes
- So far, the chatbot solution has not given any wrong answers. However, it depends on the accuracy of its sources. Sometimes, it might use outdated information still found on websites.
Has anything about the Chatbot solution positively surprised you or exceeded your expectations?
The simplicity and usability
How would you describe the overall value that the Chatbot solution has added?
The chatbot solution gives quick and trustworthy information about epilepsy. It answers questions directly for all our target groups. It does not just list articles.
Would you recommend this Chatbot solution to other companies and why?
Absolutely. It can open up new possibilities in support and knowledge dissemination.
Filadelfia, Right People Group, and InDialog have teamed up to create a tool that helps city workers easily find information about epilepsy. This success story is a clear example of how smart solutions can improve care and support for everyone involved.
If you’re looking to empower your team with similar cutting-edge tools, Right People Group is ready to help. Want to bring similar innovation to your team? Get in touch with us and let’s make a difference together.
