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What is an information architect and how to hire one

Information architecture (IA) plays a significant role in organizing and structuring digital content, ensuring users can easily navigate and access relevant information. A well-structured website can increase usability by up to 135%.

This makes hiring a skilled information architect essential for enhancing user experience and achieving your business goals.

This guide will show you how to assess potential information architect consultants, covering everything from reviewing resumes to evaluating communication skills.

What does an information architect do?

An information architect organizes and structures information so users can easily find what they need. They work with UX designers, developers, and content creators to ensure everything is clear and user-friendly.

Here’s what they usually do:

  • Content organization: Information architects arrange content logically, making sure it's easy to find and navigate. They might create a content inventory to keep track of all the information on a site.
  • Navigation design: They design navigation systems, like menus and search bars, that help users move around the site effortlessly. A well-designed navigation system improves user flows and overall experience.
  • Labeling systems: Information architects create clear and consistent labels that make sense to users. This includes naming menu items, buttons, and links in a way that matches user expectations.
  • User research: They conduct user interviews, usability testing, and other forms of user research to understand how users interact with the site. This helps them identify user needs and habits, which they use to guide their designs.
  • Prototyping and wireframing: They create visual representations, such as wireframes and prototypes, to test how information will be displayed and accessed. This allows them to make adjustments before the final product is developed.

Who needs information architects?

Information architects are valuable for any organization that has a significant amount of digital content. Here’s a look at who can benefit the most:

Large websites and complex digital products

Organizations with large websites or complex digital products need information architects to create clear and intuitive structures. This helps users navigate the site, find information quickly, and have a better overall experience.

E-commerce businesses

E-commerce businesses rely heavily on well-organized information. Information architects help structure product categories, design effective search systems, and ensure that users can easily find and purchase products.

Content-heavy websites

Websites with a lot of content, such as news sites, blogs, and educational platforms, benefit greatly from information architects. They organize the site’s content in a logical way, making it easy for users to find articles, videos, and other resources.

Corporate intranets

Companies with extensive intranet systems use information architects to structure internal content. This makes it easier for employees to access important documents, tools, and information, improving productivity and efficiency.

Government and non-profit organizations

Government agencies and non-profits often have vast amounts of information that need to be accessible to the public. Information architects help these organizations create user-friendly websites that allow citizens to find information and services easily.

Libraries and educational institutions

Libraries and educational institutions need information architects to manage and organize vast amounts of digital resources. They help design systems that allow students, researchers, and the general public to access information efficiently.

In short, any organization that values user experience and needs to manage a large amount of digital information can benefit from hiring an information architect. They ensure that your content is well-organized, easy to navigate, and accessible, leading to higher user satisfaction and better engagement.

What to look for in an information architect

Finding the right information architect means looking for someone who blends technical skills, user experience knowledge, and an understanding of business goals. Here’s what you should consider:

Technical skills

Knowledge of information architecture (IA) tools and methods: Familiarity with tools like card sorting, site mapping, and wireframing tools (e.g., Sketch, Figma) is a must. These tools help in organizing content and creating a clear structure.

Experience with UX design principles: Understanding UX design basics ensures they can create user-friendly experiences. This involves knowing how users navigate websites and apps, and designing intuitive user flows.

Proficiency in prototyping software: Experience with software like Axure, Balsamiq, or Adobe XD is valuable for creating prototypes and wireframes. These visual representations help test ideas before full development.

Analytical skills

Strong problem-solving abilities: Tackling complex information challenges and finding effective solutions is key. This includes optimizing search functions and designing clear website structures.

Experience with user research methods: Knowledge of methods like user interviews and usability testing helps understand user behavior and needs. This ensures the site’s content and navigation meet user expectations.

Business understanding

Ability to translate business needs into technical solutions: A good information architect understands business goals and can design information structures to support them. This includes creating information architecture that aligns with business strategies.

Experience working with various teams and stakeholders: Collaboration is crucial. They often work with designers, developers, and business leaders to ensure information solutions meet everyone's needs. Effective communication with these groups is important.


Educational background: A degree in information science, library science, human-computer interaction, or a related field is often required. This provides a strong foundation in organizing and managing information.

Certifications: Certifications in UX design or information architecture can be beneficial. They show a commitment to staying updated with best practices and new technologies.

Experience: Look for candidates with a portfolio showcasing their work on similar projects. This gives you a sense of their practical skills and how they've applied their knowledge in real-world scenarios.

How to assess potential consultants

Finding the right information architect consultant requires careful assessment. Here's how to ensure you choose the best fit for your needs:

Review their resume and portfolio

  • Experience: Look for consultants who have worked on projects similar to yours. Their past work should align with the complexity and scope of your needs.
  • Case studies: Request case studies or project summaries. These will show you their problem-solving methods and the results they achieved.
  • Certifications: Check for relevant certifications in information architecture, UX design, or related fields. This demonstrates their commitment to professional growth.

Conduct technical interviews

  • Scenario-based questions: Present real-world problems related to your project. This helps you understand their approach and thought process.
  • Technical skills assessment: Test their knowledge of information architecture tools like card sorting and site mapping, as well as prototyping software and UX design principles.
  • Knowledge of trends: Discuss their awareness of the latest trends and technologies in information architecture. This ensures they are up-to-date with current best practices.

Evaluate their communication skills

Effective communication is crucial for an information architect consultant. They need to clearly explain complex ideas to both technical and non-technical team members.

  • Clarity and conciseness: Evaluate their ability to explain information architecture concepts without jargon. They should make complex ideas simple and understandable.
  • Stakeholder communication: Assess how they interact with different stakeholders to gather requirements and provide updates. Good communication skills ensure smooth collaboration and project success.

Check references

References provide valuable insights into a consultant’s work ethic, technical skills, and ability to collaborate. Speak with previous clients or colleagues to understand their strengths and areas for improvement.

  • Client feedback: Ask about their problem-solving approach, reliability, and the impact of their work. This helps you gauge their effectiveness and professionalism.
  • Collaboration skills: Inquire about their ability to work within a team and adapt to your organizational culture. A consultant who fits well with your team will contribute more effectively.

Additional considerations

When assessing potential consultants, consider the following:

  • User research experience: Ensure they have a strong background in conducting user research. This includes user interviews and usability testing to understand user behavior and needs.
  • Project management: Evaluate their project management skills. They should be able to oversee the entire information architecture process from start to finish, including managing timelines and coordinating with other team members.
  • Web design experience: Check if they have experience with web design. Understanding how information architecture integrates with web design can improve the overall user experience.
  • Content management systems: Make sure they are familiar with content management systems (CMS). Experience with CMS platforms like WordPress, Drupal, or Joomla can be very beneficial.
  • Cost and value: Consider their fee structure. Ensure it aligns with the value they bring to your organization. Sometimes paying a bit more for a highly experienced consultant can save costs in the long run through efficient and effective solutions.

Finding the right information architect consultant involves more than technical expertise. It's about finding someone who understands your needs, fits well with your team, and can drive your projects to success.


Hiring the right information architect consultant can transform how your organization structures and presents information. The right consultant brings technical expertise, analytical skills, and a deep understanding of user needs, ensuring that your information systems are efficient, user-friendly, and aligned with your business goals.

Finding the perfect match may take effort, but the payoff is substantial. Your organization stands to gain from improved information management, enhanced user experiences, and a more strategic use of digital resources. Make the commitment to hire an information architect consultant who meets your needs, and watch your organization thrive in the digital landscape.

Looking for information architect consultants?

If you're seeking to hire information architect consultants, we're here to help. Right People Group specializes in connecting organizations with highly skilled IT consultants, including top-tier information architects. Our reputation for fast, effective matches means you can rely on us to find an architect who meets your technical needs, project timelines, and cultural fit.

We provide:

  • Swift matching: We prioritize your time and work efficiently to connect you with the right architect quickly.
  • Quality assurance: Our architects are thoroughly vetted to ensure they are leaders in their field, giving you confidence in their expertise.
  • Customized service: We recognize that every project is unique. Our goal is to find architects who are the perfect fit for your specific project requirements.

Contact us today to start your search and secure the ideal match promptly and efficiently.

Contact Henrik Arent

Henrik is always open to discuss your specific needs. He can quickly give you an accurate picture of the solution we can deliver to meet your needs.

Satisfied customers


“Our needs were very specific and we expected that they would be difficult to solve. Yet, shortly after we contacted Right People they delivered a top consultant at a fair price. It has worked perfectly.”

Tue Ansvig, Head of Department, eBay

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