Logo Right People Group
Logo Right People Group
ITIL expertise and service management

ITIL expertise and service management

We provide ITIL experts who help your organization implement best practices for IT service management, ensuring better alignment between IT services and business needs.

ITIL experts

Effective IT service management is critical for aligning technology with business objectives. Our ITIL experts help organizations implement industry-standard best practices that enhance service delivery, optimize resources, and increase operational efficiency. From strategy development to continuous improvement, we ensure your IT services directly support and advance your business goals.

We specialize in:

  • Service strategy and design: Developing frameworks that align IT capabilities with business needs and market demands.
  • Service transition: Managing the implementation of new or changed services with minimal disruption.
  • Service operation: Establishing efficient incident, problem, and request fulfillment processes.
  • Continual service improvement: Implementing methods to measure and enhance service quality over time.
  • ITIL maturity assessment: Evaluating current capabilities and developing roadmaps for improvement.
  • Process integration: Ensuring seamless coordination between various IT service management components.

Our ITIL specialists combine deep technical knowledge with practical experience to deliver sustainable improvements in service quality and customer satisfaction. We focus on adaptable solutions that can evolve with your organization, creating a foundation for consistent, reliable IT services that drive business value. By implementing proven ITIL frameworks, we help reduce costs, improve service levels, and strengthen the strategic position of IT within your organization.

Get a perfectly matched consultant

Let us know what you are looking for and receive CVs of 2-3 independent contractors with skills that match your needs.

    Powering excellence, across every industry.

    250212_RPG_Situational_50_web-min.jpg

    Why partner with us?

    We deliver the most skilled IT- and business professionals to highly regulated industries and classified organizations across Europe. With 17 years in the market and a global approach, we ensure you reliability and long-term stability​.

    Nordic excellence, global reach

    We combine local expertise with global reach through our offices across Europe. With a carefully curated network of 15,000+ experts and over 15 years of experience, we deliver premium solutions wherever you need them.

    Request to results in 48 hours

    We tap into exclusive talent networks beyond traditional search channels to find your perfect match fast. Our carefully vetted experts are ready to deliver value from day one, ensuring immediate impact on your business.

    Beyond consulting

    We're more than a service provider - we're your strategic partner for critical talent solutions. Our success is measured by your success, building lasting partnerships focused on long-term value creation.

    Certified industry experts

    Our consultants meet the highest standards in governance, risk, and compliance requirements for regulated industries. We deliver pre-vetted experts who excel in the most demanding environments.

    Providing experts across every industry

    Utilities and energy

    Utilities and energy

    Public administration

    Public administration

    Life science & Pharma

    Life science & Pharma

    Healthcare

    Healthcare

    Finance & pension

    Finance & pension

    Aerospace & defense

    Aerospace & defense

    Banner

    We connect you with top talent, ensuring sustainable results and a stronger business. From expert IT consultants to permanent hires, we offer flexible solutions tailored to your unique needs.

    17+

    years experience in the IT- and business consulting industry

    50+

    dedicated employees

    500+

    consultants on assignments

    15.000+

    pre-screened consultants

    15 000+ qualified experts in our network

    With our Europe-wide network of top-tier IT and business professionals, we bring together over 15,000 highly qualified experts, each equipped with deep industry knowledge and specialized skills. Whether you need cutting-edge technology solutions, strategic business consulting, or project execution support, our professionals are ready to deliver exceptional results.

    Contact Right People Group now for ITIL experts – you get:

    • ITIL experts who can work remotely or on-site with you
    • Thorough selection of the best ITIL experts to fit your project
    • Attractive rates for skilled ITIL experts
    • Free offer within 4 hours

    ITIL – meaningful framework or the key to successful IT

    At Right People Group, we understand the ITIL framework very well. We know which ITIL contractors can make a real difference for your company.

    We believe ITIL is not a perfect solution, but a strong base. It can help make sure your IT processes are organized and run well. This takes time and needs both knowledge and skilled people with lots of experience.

    It's important to start with an ITIL project that is not too big. Focus on processes that bring the most value to your business. Make sure these are successful first. When your organization sees the positive impact, people will be more open to change. This is key for the success of larger, more complex processes.

    Benefits of hiring an ITIL consultant

    Bringing in an ITIL consultant or a whole team can really help your business. Right People Group specializes in finding the right ITIL experts for your needs. Here are some advantages:

    • Improved IT service delivery: ITIL experts can help you create and improve IT services that fit your business needs and customer expectations. This leads to better service and happier customers.
    • Reduced costs: ITIL can help you make your IT operations more efficient, which can lower costs in the long run. By improving processes and using resources better, you can save money.
    • Better risk management: ITIL helps you identify and manage IT risks. By addressing risks proactively, you can prevent problems and reduce their impact on your business.
    • Increased competitiveness: With improved IT services and processes, your company can become more agile and responsive to market changes. This will make you more competitive.

    ITIL experts for your project

    We provide ITIL specialists with ITIL Foundation or ITIL Expert certifications. However, these certifications are just one factor we consider. The most important thing for us is to find someone we trust, who has hands-on experience and a proven track record of successful ITIL projects.

    We can provide you with experienced ITIL experts for global projects, including:

    • Setting up a new ITIL Service Desk
    • Improving existing ITIL Service Desk processes
    • Setting up or expanding a CMDB
    • Creating ITIL incident, problem, and change processes
    • Expert review of current ITIL processes
    • Developing the ServiceNow platform
    • Developing the Remedy Platform

    Team or individual

    Whether you need a whole team of ITIL consultants or just one freelance expert, we can help. We have access to a pool of skilled ITIL professionals, ready to work remotely or on-site on your project.

    Right People Group understands that every project is different. We are here to help you find the perfect fit – be it a single ITIL developer to join your existing team or a whole team of consultants to manage and execute a complex ITIL migration.

    Get a qualified expert fast

    We understand that finding the right ITIL consultant can take time, which is valuable. That's why our process is designed to be fast and efficient. We can quickly connect you with experienced ITIL professionals who are the right fit for your project requirements and company culture.

    Why choose Right People Group

    We focus on understanding your specific needs and matching you with ITIL contractors or consultants who have the right experience. Our goal is to make sure you get the best possible ITIL expert for your project.

    Let's talk about your needs

    We're eager to learn about your ITIL project and how we can help. Get in touch with us today to discuss your requirements and discover how we can connect you with the right ITIL experts.

    What is ITIL

    ITIL (Information Technology Infrastructure Library) is a globally recognized framework for managing IT services. It provides a set of best practices for organizations to design, deliver, and support IT services in a way that aligns with their business objectives. ITIL helps businesses to:

    • Align IT with business needs: ITIL helps to ensure that IT services are designed and delivered in a way that supports the overall goals of the business.
    • Improve customer satisfaction: By focusing on service quality and customer needs, ITIL helps organizations deliver a better experience for their users.
    • Reduce costs and increase efficiency: ITIL promotes efficient and cost-effective IT operations, helping organizations to optimize their resources and reduce unnecessary expenses.
    • Manage risk and improve security: ITIL includes best practices for managing IT risks and ensuring the security of IT systems and data.
    • Support continuous improvement: ITIL encourages a culture of continuous improvement, helping organizations to constantly evaluate and enhance their IT services.

    ITIL is not a rigid set of rules, but a flexible framework that can be adapted to the specific needs of any organization, regardless of size or industry.

    15 000+ qualified experts in our network

    With our Europe-wide network of top-tier IT and business professionals, we bring together over 15,000 highly qualified experts, each equipped with deep industry knowledge and specialized skills. Whether you need cutting-edge technology solutions, strategic business consulting, or project execution support, our professionals are ready to deliver exceptional results.

    We are here to help

    Logo Right People Group
    Logo Right People Group
    Logo Right People Group

    Copyright © 2025 Right People Group. All rights reserved.