Excellence model - Onboarding

Excellence model

Onboarding is the process of making it possible for the external contractor to execute his role optimally, and it is not as easy as it sounds. It is especially hard for large and complex organizations to have a consistent and efficient onboarding process. This means that time and money are wasted, and often it is the very basic things that are not in place.

A broken onboarding process is like friction that makes your organization slow and inefficient in using the power of the external workforce. It is quite simple to solve, but it requires that you define some simple processes as well as who in the organization has the responsibility for consistently executing these processes.

Before a new contractor starts on a project, you must as a minimum have the following in place:

  • A contract signed by both parties
  • Defined who should approve timesheets or deliveries
  • Have the vendor created in the relevant systems and a lean invoicing process set up
  • Email and access to all relevant systems for the contractor 
  • PC and workplace ready for the contractor
  • Clearly defined expectations about work tasks and deliveries

As soon as the contractor starts, it is important that she feels welcome and accepted as part of the team. Even though a contractor is always hired to deliver a hard-core work effort and cannot expect such “soft” things from the customer, this is exactly why you as a customer can differentiate yourself and with a little effort create a big impression. contractors are human beings and you want all persons in all projects to be ready to go the extra mile needed to create exceptional results.

As soon as the contractor starts it must be ensured that:

  • The contractor is introduced to all relevant persons
  • There is a “pep talk” meeting with the contractor about goals and visions for the project
  • Basic training in relevant systems and processes are conducted (ideally these are done using video-based training before start)
  • The first work tasks are clearly defined and understood by the contractor

You can read more about the phases here: 

If you want to talk about how we can help to enable your organization to be excellent in sourcing external workforce, then book a meeting directly in our calendar below: